Let's Take a Walk Down Experience Lane... the Customer Experience Lane

Sunday, July 28, 2024

2:00 PM – 2:30 PM CT

Location: Canal AB, Level M

Moderator(s)

Kimberly Biddy (she/her/hers)

Manager of Social, Digital, and Traditional Media Brand Strategies
EPB
Chattanooga, Tennessee, United States

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Panelist(s)

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Mike Birdwell

Manager of Ancillary Services
Sequachee Valley Electric Cooperative
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John Dyson

COO
Lumbee River Electric
Jay M. Miller

Manager of Marketing
Knoxville Utilities Board
Knoxville, Tennessee, United States

Dynamic conversations and a panel discussion talking about the importance of brand, marketing, customer journey, customer support, and how to get buy-in internally on these key areas.